Service Terms and Conditions

Payment Terms: Full payment is required upon the completion of our work. If payments are delayed, additional fees will apply and will be passed on to the client. We kindly ask that you settle your invoice promptly to avoid any unnecessary complications.

Transparency and Expectations: Although rare, some challenges may arise during the cleaning or restoration process. Rest assured, we’ll use our expertise to minimize these and will always keep you informed. Open communication is important to us.

Furniture: Please remove all furniture before our team begins work. If we need to move furniture, we cannot take responsibility for any damages and may charge extra for this service unless previously agreed upon.

Patch Testing: Before we clean, we carry out patch tests to ensure everything is safe and effective. However, please be aware that we cannot be held responsible for any adverse reactions that occur during or after this testing.

Objections: If you have any concerns or objections to these terms, please inform us in writing at least 48 hours before we start work. By proceeding with our services, you agree to these terms.

Inspection After Work: Once we’ve completed the work, we recommend that you inspect the results from a standing position, approximately 5 feet away and under normal lighting. Lighting conditions, especially glare from large windows or bright lights, can magnify irregularities that aren’t reflective of the true quality of the work.

Maintenance: Carpets, rugs, and upholstery won’t stay clean forever. Like a car that needs regular washing and waxing, your furnishings will need consistent care. We can provide maintenance guidelines to help extend their cleanliness and condition, and we also offer a maintenance plan for a small monthly fee. However, Careclean cannot be held responsible for any re-soiling caused by improper maintenance.

Stain Removal: We strive to deliver the best possible results, but sometimes stains, marks, or wear can be too ingrained to remove entirely. In these instances, we will always be upfront about our assessment and provide professional advice on whether further attempts at removal would be beneficial or risky.

Disclosure of Previous Cleaning/Repairs: If your furnishings have undergone prior cleaning or repairs, please let us know. Some existing issues, such as sun fading, pile reversal, or other damages, may become more visible after cleaning, and Careclean cannot be held responsible for these pre-existing conditions.

Client Responsibilities: To ensure a smooth service, please inform us of any potential obstacles or special conditions (e.g., delicate flooring or past repairs) that could affect the work. Transparency helps us deliver the best service possible.